Emergency Plumbing FAQs

No minimum beyond $0 Call Out Fee, which never changes whether the job's small or large.

No, travel to your address is built into the quoted price, not billed separately.

The same rate applies whatever the hour, based on the actual job in front of us, not the time on the clock.

Ask when you book. Options can often be arranged before the work begins.

Yes, full insurance sits behind every job this crew takes on.

This crew works as one local team, not a rotating panel of subcontractors.

The Lifetime Labour Warranty means this crew comes back and fixes it again, with nothing further charged.

Get everyone outside, avoid switches and flames, and call from the street. If the smell is strong or anyone feels unwell, call 000 first.

Yes, the same crew answers and attends every day of the week, no exceptions.

That's fine, we'll say so honestly and book a standard visit instead of treating it as urgent.

Yes, whoever answers gives you a genuine estimate rather than a hopeful one.

Roughly what's happening, where in the house, and whether water or gas is involved.

Yes, from Federation-era terraces through to newer infill, the same crew covers all of it.

Yes, including businesses near the shops on Percival Road and The Salisbury Hotel.

Terraces and units packed close together mean access and shared walls both factor into a job, but response time doesn't change.

Often, yes. Shared risers and strata approvals come up more in units, while original pipework is the bigger factor in older houses.